Cancellation & withdrawal
Cancel a product, revoke a cancellation or request a reversal.
schedule4 min reading timeupdateLast updated: 9/5/2026
Cancelling a product
- Dashboard → Orders → select the order → “Kündigen” (cancel).
- Confirm the cancellation (optionally, give a reason).
- The cancellation takes effect at the end of the current billing period.
- Until then, your product keeps running as normal.
What happens next?
- chevron_rightAt the end of the term: the product is deactivated.
- chevron_right3-day recovery period: you can reactivate it by paying again.
- chevron_rightAfter 3 days: all data is permanently deleted.
Revoking a cancellation
As long as the billing period is still running, you can revoke the cancellation: Dashboard → Orders → “Kündigung zurücknehmen” (revoke cancellation).
Reversal / refund
info
Withdrawal: within 14 days of concluding the contract, you can withdraw without giving a reason — online at /widerrufen. Because provisioning starts immediately at your request, we refund the amount minus a pro-rata compensation for the time already used; you receive a credit note. You can cancel at any time at /kuendigen. Other cases: Dashboard → Orders → “Storno” (reversal request).
Was this article helpful? Need clarification?
support_agentOpen ticket